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Hello there, i have lost password at my panel, how to reset it? I can't find reset password page...

Hello; can someone help please as i can not even use the ticket as it says ' there is no email registered under that address. I was trying to log into control panel and it wont let me i have tried my user name, my email address, the log in password i made and the one they sent me in all sorts of ways and its not letting me in . Then i went to file ticket as says in form too for tech help but now that wont let me just says pt your email in and we will reset password i thought ok do that then . but says No email seems to be under that address , i tried then on hitting 'cant get into my account' then again asks me for mail and i put in and says ' there is no registered email at that address please check ' i know this is the email i registered with can anyone help me or tell me how or some email address i can write to to get help other wise i am going to have to endlessly make another web account which i do not wish to do . I also checked the site ' is it down for everyone or just me' and says this is up and running also i read other peoples maintenance and seems all is working but just wont let me in or say I have a website address here yet i do as i got all the email details many weeks ago and just starting to day to do a site now i have time and now seems i can not . Can anyone please help me or tell me who i can email and their address as i cant fill out any ticket wont let me in Thank you everyone for reading and trying to help a newbie to byetnet . ( ps also there is not a limit like on some other sites where you must log in every 28 days is there on this site i did not read that but that is the only other thing i can think of that might be cutting me off but even if i started another account i would not be able to still get in to delete first one so i am stuck any help Very Much appriciated for contacting technical help without having to sign in as it seems to hate my email even though i got all my details through this mail address . Thank you again everyone for reading .. Nic