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Account Supsended for no reason by a mistake


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Hi there.

My mofh account was suspended for no reason.I haven't got an email from ifastnet.

So here's what's happened:

I opened a ticket on support.ifastnet.com and i opened a ticket with the topic "I need emails".
They told me that i have to disable cloudflare to use Yandex mail and i replied the following message:

"Removing cloudflare will put my website in danger.
Cloudflare blocked 3 ddos attacks this week."

 

Some hours later one of my customer told me that my site is redirecting to a crap suspended domain page.

When i checked the cPanel i got the following message: "Your account has been suspended".No reason,nothing.

 

I opened a ticket and i said:
"
Hi there.
My account was suspended for DDOS attacks but that's false.
I HAD NO DDOS ATTACKS I CAN PROVE.

Please reactivate my account right now."

 

And they said:
"re: this shows you use cloudflare for mails ... not yandex.
Cloudflare doesn't have a mailing service and idk why the MX records are not showing with cloudflare.

Removing cloudflare will put my website in danger.
Cloudflare blocked 3 ddos attacks this week.

Reactivation would not be possible."

 

Today i opened a new ticket that is pending and i explained everything.

 

Now i am waiting for the reply.

 

iFastNet is bad from my experience.They haven't checked if my website was DDOSED.They just banned my account and blocked me from support.ifastnet.com.

 

I want my account back.

Domain name: hosticy.ga

 

Thanks.

Edited by ItsGamingTube
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