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your premium support help ticked is not working

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First I tried to sign in several times and it keep telling me no such email on file I have been using the same email for years

then when I try to create a new email would not let me, Finally able to get in and tried 3 times to send a support ticketĀ 

and it would not show and when I went to create a new one the old message that I typed was still there...

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