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I created a free website around September of 2018 for my Guild in a game I play. Been working on it off and on ever since, in my spare time.

 

I know I have the right email, login, password, and other such information (I screenshotted it and also wrote it down). So it's not an issue of user error that's causing this. In fact, the passwords were also stored on my desktop, from when I first created the account.

 

I also know it worked, because I used to be able to access the website, as did my Guild, and I could work on the page. When I tried to check it on my phone to show a friend, it showed only a blank page there... so I decided to try on my desktop. Imagine my surprise, and embarrassment since my friend was there, when my Guild website instead directed me to a rather graphic ADULT website.

 

Knowing that something was clearly wrong, I tried to log into the FTP server. That's how I managed my files, as it was much easier than doing it through cPanel. I couldn't. I also know I was using the right username and password, because my FTP program had all that information stored.

 

So I tried logging into cPanel. It did not work. I tried retrieving a lost password, in case there was some kind of weirdness going on. It told me my account name (that long string of numbers preceded by the letter/number allocation of the particular byethost) and e-mail had no account associated with it.

 

Knowing something was messed up pretty badly at that point, I tried the support options on the website. None of them worked. I couldn't log in to send a support ticket, because it said I had no account. I couldn't register, because it just linked back to the login page that wouldn't let me log in in the first place. I could possibly try signing up for a new hosting account, but I would rather just have the one I've been using back.

 

I even tried blindly e-mailing what I thought iFastnet's support e-mail would be, but that also failed. I am completely lost on what to do or how to get help at this point, hence this last desperate attempt at finding a way to get help.

 

So... help?

 

Update:

Thought I'd try one last time before giving up for now. After about twenty different attempts earlier, this time it FINALLY let me log in to the support site. I still can't log into cPanel or the FTP server, but I at least have an avenue to try to get this corrected now.

Edited by Blue Ghost
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