Webmail Subdomain

[wa103sf]

Hi all 👋

 

I've just upgraded my free hosting to a premium plan today, and having fun getting everything configured the way I want.

I'm having an issue with the webmail.mydomain.com subdomain - it loads up the webmail login page correctly, but when I enter a username and password it seems to get stuck in a redirect loop - the green successful login message pops up briefly, and then it's back to the login again but with a session and parameter added to the URL. 

There was originally an A record set up for the subdomain to the server IP, I've tried swapping this out for a CNAME pointing to the main domain, and also removing the record entirely sit appears the sub is reserved and being handled somewhere behind the scenes, all with the same result. SSL cert is being correctly applied to the sub. using https://mydomain.com/webmail,  https://mydomain.com:2096 and https://webmail.mydomain.com:2096 all work, its just the https://webmail.mydomain.com that seems to be having an issue.

Are we able to use the webmail sub directly on the premium plans? Or is this being blocked in some way? Wondering whether I'm missing something, there's something misconfigured behind the scenes which I can't access to check/fix, or perhaps it's just not possible?

Thanks :) 

 

 

 

[TinkerMan]

Create a topic at https://support.iFastNet.net

[wa103sf]

2 hours ago, TinkerMan said:

Create a topic at https://support.iFastNet.net

Thanks, I did, just thought I'd ask here to see whether anybody else had the same issue and to understand whether it was normal or not.

I've received a reply to my ticket confirming that I can only use the webmail subdomain if adding the port on to the end - https://webmail.mydomain.com:2096. That's a little frustrating, but at least I know it's how It should be as far as iFastNet are concerned rather than a potential fault or config issue.