Sahan Kaushalya Posted September 8, 2022 Share Posted September 8, 2022 My account has been suspended due to " Your account is suspended this could be due to reaching limits of your hosting plan or for abuse. Make a Support Ticket to find out more ". How can I retrieve or delete it? Please help me. Quote Link to comment Share on other sites More sharing options...
Anyx Posted September 8, 2022 Share Posted September 8, 2022 (edited) 51 minutes ago, Sahan Kaushalya said: My account has been suspended due to " Your account is suspended this could be due to reaching limits of your hosting plan or for abuse. Make a Support Ticket to find out more ". How can I retrieve or delete it? Please help me. Follow the instructions given in that message and make a support ticket. Support will reply to the reason as of which your account was suspended, and if they cannot reactivate it you can ask them to retrieve the contents of your account. Please make a ticket firstly though, and see what can be done. This forum cannot help you with account suspension issues. You'll need to either make a ticket via the panel, as given the option in the message you posted, or via https://support.ifastnet.com. Edited September 8, 2022 by Anyx Quote Link to comment Share on other sites More sharing options...
Sahan Kaushalya Posted September 8, 2022 Author Share Posted September 8, 2022 2 hours ago, Anyx said: Follow the instructions given in that message and make a support ticket. Support will reply to the reason as of which your account was suspended, and if they cannot reactivate it you can ask them to retrieve the contents of your account. Please make a ticket firstly though, and see what can be done. This forum cannot help you with account suspension issues. You'll need to either make a ticket via the panel, as given the option in the message you posted, or via https://support.ifastnet.com. I make a support tickets to all. But nothing responded. Can you give me their email? Quote Link to comment Share on other sites More sharing options...
Anyx Posted September 8, 2022 Share Posted September 8, 2022 1 minute ago, Sahan Kaushalya said: I make a support tickets to all. But nothing responded. Can you give me their email? Sorry, they don't have a support email. You should probably wait for a response to the ticket, sometimes it may take them a while to respond. Quote Link to comment Share on other sites More sharing options...
TinkerMan Posted September 8, 2022 Share Posted September 8, 2022 Note that support is based out of Europe (I am blanking on the country). Quote Link to comment Share on other sites More sharing options...
Sahan Kaushalya Posted September 8, 2022 Author Share Posted September 8, 2022 4 hours ago, BastelPichi said: just FYI: Suspended accounts get deleted after 60 days. 😒 Quote Link to comment Share on other sites More sharing options...
Sahan Kaushalya Posted September 8, 2022 Author Share Posted September 8, 2022 8 hours ago, Anyx said: Sorry, they don't have a support email. You should probably wait for a response to the ticket, sometimes it may take them a while to respond. why? Quote Link to comment Share on other sites More sharing options...
Sahan Kaushalya Posted September 8, 2022 Author Share Posted September 8, 2022 8 hours ago, TinkerMan said: Note that support is based out of Europe (I am blanking on the country). I'm from srilanka, in asia. Quote Link to comment Share on other sites More sharing options...
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