klimek Posted March 15, 2023 Share Posted March 15, 2023 Hello I created on 13 June 2014 the following hosting: https://klimek.byethost13.com When I go on the website I get the error below "No sponsors" But since January 2023 the website is down, there was a WordPress. And I cannot access it or administrate it with the following tools which were given at the creation: ftp.byethost13.com https://cpanel.byethost13.com/ Is this normal? How can I get back my website? Best regards No sponsors ww01.byethost13.com currently does not have any sponsors for you. Link to comment Share on other sites More sharing options...
Burke Knight Posted March 16, 2023 Share Posted March 16, 2023 When was the last time you accessed the site? Free hosting accounts will auto-delete due to inactivity. Please sign up and file a support ticket at https://support.ifastnet.com/ Link to comment Share on other sites More sharing options...
klimek Posted March 25, 2023 Author Share Posted March 25, 2023 I see that the last page view on google analytics was on 2023/01/20 Yes the support told me the following: Quote sorry no accounts match this email address / sub domain / username ... with free hosting, idle free accounts are removed automatically. Free accounts that have less than 5 hits per month are suspended as idle by our systems automated filter detectors. when idle / or if suspended for 30 days.. then termination / deletion is an automated process. I asked and there is no way to get back any files or database it seems... I didn't have backup... sad they don't even send an email before deletion... Link to comment Share on other sites More sharing options...
Burke Knight Posted March 25, 2023 Share Posted March 25, 2023 6 hours ago, klimek said: sad they don't even send an email before deletion... They do in fact email before the auto-delete. The fact that you had ignored the site for so long tells me that you more likely ignored any and all emails, too. Please do not blame the host for the user's failures. Link to comment Share on other sites More sharing options...
SpookyKipper Posted March 26, 2023 Share Posted March 26, 2023 11 hours ago, klimek said: sad they don't even send an email before deletion... they 100% did, just in the spam folder. Also, backup is always important while using a free service, so it isn't the host's fault Link to comment Share on other sites More sharing options...
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