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I create a ticket support but i am wating for 7 hour

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I was first with a free hosting, but I had problems with a wordpress elementor plugin, it kept loading and did not finish loading, I made a support ticket and they recommended me to switch to a paid hosting, I paid a month of premium hosting and only I asked to migrate my website to my new paid hosting.... I've been waiting for 7 hours and I haven't been able to finish a job and it's time I'm wasting...

my domain is modeloprueba.byethost16.com

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