Xera Help

[DuncanEll]

Hi All,

 

Im new to the xera stuff but when a client creates an account via there panel, it just stays at pending but i feel this is an error somewhere i have made , tested all the api settings but its all connected , it does created the account in my reseller panel but when they visit there domain it doesn't work or such. Any one had this issue or kindly help me sort mine 

[TinkerMan]

I think that’s a bug. Open an issue in GitHub. I think Anyx might have a fix for it somewhere, no clue where tho (or if I’m just mistaken on that)

 

make sure the code that accepts the callback from MOFH is right, that’s where the problem will be

[SpookyKipper]

On 5/31/2024 at 9:29 AM, DuncanEll said:

Hi All,

 

Im new to the xera stuff but when a client creates an account via there panel, it just stays at pending but i feel this is an error somewhere i have made , tested all the api settings but its all connected , it does created the account in my reseller panel but when they visit there domain it doesn't work or such. Any one had this issue or kindly help me sort mine 

You haven't setup the callback url in mofh panel

Edited June 1, 2024 by SpookyKipper

[Santiago]

It was an error because Xera shows incorrect callback url, solved now 

[archonic]

On 7/12/2024 at 2:57 PM, Santiago said:

It was an error because Xera shows incorrect callback url, solved now 

Hi, do you know when can i see the error logs, or any logs created by xera?

[Santiago]

On 7/15/2024 at 7:30 PM, archonic said:

Hi, do you know when can i see the error logs, or any logs created by xera?

You can enable the logging in app/config/config.php, you should set log threshold to 1 to get errors in logs folder

[Santiago]

But the error isn't from xera, please check the callback url, it should start with https, change to https if starts with http