Jump to content
[MUST READ] Forum Rules ×
Important message for newcomers!

XERA CUSTOM EMAIL

Vawiz

By Vawiz
in MyOwnFreeHost General

 Share

Recommended Posts

Vawiz Collaborator

Vawiz

Posted
Posted (edited)

Hello, am unable to set up custom email in my xera.

i wanted to use a custom email smtp from a different hosting platform.

Please advise or show me how to do add it

 

This is the site in question freehost (please note i have improved it. you might now check and coment by replying here) 

 

Thanks

Edited by Vawiz
Link to comment
Share on other sites
SpookyKipper Proficient

SpookyKipper

Posted
Posted
9 hours ago, Vawiz said:

Hello, am unable to set up custom email in my xera.

i wanted to use a custom email smtp from a different hosting platform.

Please advise or show me how to do add it

 

This is the site in question freehost (please note i have improved it. you might now check and coment by replying here) 

 

Thanks

Its in the xera admin panel smtp settings

Did you even try to find it yourself?

Link to comment
Share on other sites
TinkerMan Experienced

TinkerMan

Posted
Posted
1 hour ago, Vawiz said:

do not know where i configured wrongly

You’ve never provided us with anything besides “it does not work”, so we can’t provide you anything more then basic troubleshooting steps. If you’ve actually tried to resolve this yourself, and not quit as soon as you saw the error message, let us know what you have done, let us know what settings you have (Do hide sensitive information of course). The more information/detail = the better chance we can provide you with something actually useful. 

Link to comment
Share on other sites
Anyx Experienced

Anyx

Posted
Posted
1 minute ago, Vawiz said:

I think this is the wrong place for me. If you people do not want to help me then don't!! i will go to the ifastnet support team since they are much friendlier. 

Good luck getting iFastNet support to troubleshoot a problem with your software for you. It isn't their job to do so; and you'd be spending precious time they need for other, more important queries. If you're not a paying customer, support is also limited, so I doubt they'll be able to help.

Sorry to hear you feel this way; but please understand that, when asking for help with an issue, providing as much information as possible is necessary. Statements like these:

10 hours ago, Vawiz said:

It is not working 

Are not helping. We have no idea what is not working, as Spooky said, and no idea what you configured, where you configured it, how you configured it and if your configuration is correct or not.

Everyone in this topic has tried to help you; for example:

3 hours ago, SpookyKipper said:

Try using some online smtp testers

This advice refers to the troubleshooting step where you verify that the credentials you are providing to the system are correct. If you use an online SMTP tester with the same credentials you are entering on Xera's setup, does the tester work successfully?

Unfortunately:

3 hours ago, TinkerMan said:

You’ve never provided us with anything besides “it does not work”

As a coder you should know this is not helpful, and you should instead describe, in as much detail as possible, every step that you have taken to try and debug the issue, such as validating your credentials are correct, trying the steps given to you such as using the "forget password" option to check whether an email is actually sent or not, and see if there is an error in either an error log, or by enabling debug mode (this isn't documented as much in Xera, but I hope this can change).

6 minutes ago, Vawiz said:

I am doing things manual since it does not work.

Well, how are we supposed to know that? You never mentioned it before, so do you really think it was unreasonable of Spooky to assume that the email system was working correctly?

All you've told us are "sign up yourselves to see the issue". He did that, and saw no issue. We can't know what you're doing behind the scenes.

We'd be more than happy to try to assist, if we can. But we need information first; we cannot help you on an issue we cannot experience.

Link to comment
Share on other sites
Anyx Experienced

Anyx

Posted
Posted

Alright, let's do a recap:

The current issue @Vawiz is facing is the SMTP provider in Xera apparently not working. The signup emails are sent by him manually, so receiving one is not proof of the system working.

I tried the password reset feature and haven't received an email, so it may be safe to assume that this isn't working, either. Hitting the "resend email" button on the activation page shows an error, as well:

MXz80v7.png

From these, it is safe to conclude there's something wrong with the current configuration of the email system in Xera.

One of the first steps to check in debugging is to validate that the credentials that have been entered in Xera are correct. Can you share a screenshot of your SMTP configuration, redacting any sensitive information such as your password?

You can ensure that your credentials are correct by running them through an online tester as advised above:

11 hours ago, SpookyKipper said:

Try using some online smtp testers

After doing that, re-enter the correct credentials in Xera and hit save, and see if the issue is fixed (by testing functionality such as "Forgot Password" or activation of an account, not through the test tool which may be broken).

Link to comment
Share on other sites
Vawiz Collaborator

Vawiz

Posted
  • Author
Posted (edited)

 

10 hours ago, Anyx said:

Alright, let's do a recap:

The current issue @Vawiz is facing is the SMTP provider in Xera apparently not working. The signup emails are sent by him manually, so receiving one is not proof of the system working.

I tried the password reset feature and haven't received an email, so it may be safe to assume that this isn't working, either. Hitting the "resend email" button on the activation page shows an error, as well:

MXz80v7.png

From these, it is safe to conclude there's something wrong with the current configuration of the email system in Xera.

One of the first steps to check in debugging is to validate that the credentials that have been entered in Xera are correct. Can you share a screenshot of your SMTP configuration, redacting any sensitive information such as your password?

You can ensure that your credentials are correct by running them through an online tester as advised above:

After doing that, re-enter the correct credentials in Xera and hit save, and see if the issue is fixed (by testing functionality such as "Forgot Password" or activation of an account, not through the test tool which may be broken).

Thanks Very Much.

The following screenshot is for both my mail providers and  the Xera Configrationxera1.pngxera-confingration-1.png

Edited by Vawiz
Correcting the xera configration image
Link to comment
Share on other sites
TinkerMan Experienced

TinkerMan

Posted
Posted (edited)

1. Your host name in Xera is wrong (It needs to match the domain provided in the outgoing server column - the one starting with mail). Try changing the port number as well. I don’t know why the hostname you used for the testing thing worked, but try the one that’s actually provided to you in the docs you shared. 
 

2. Why would you set your from address to a gmail account when you have a custom domain?

 

Also, welcome back

Edited by TinkerMan
Link to comment
Share on other sites
SpookyKipper Proficient

SpookyKipper

Posted
Posted (edited)
43 minutes ago, TinkerMan said:

1. Your host name in Xera is wrong (It needs to match the domain provided in the outgoing server column - the one starting with mail). Try changing the port number as well. I don’t know why the hostname you used for the testing thing worked, but try the one that’s actually provided to you in the docs you shared. 

Both domains would work - since both domains point to the same IP Address.

43 minutes ago, TinkerMan said:

2. Why would you set your from address to a gmail account when you have a custom domain?

 

Adding on to that, it seems that the cause of emails not delivering is because it is blocked by Gmail.com's SPF/DKIM/DMARC policies

Edited by SpookyKipper
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing
×
×
  • Create New...